Terms and condition

Welcome to Masaguva By accessing or using our website and services, you agree to abide by the following terms and conditions. Please read them carefully before making a purchase or using our platform.

 Personalized Products

• All products offered by Themgtraders are customized based on the details provided by the customer.
• It is the customer’s responsibility to ensure the accuracy of customization details (e.g., names, messages, or designs) during order placement.

Order Placement and Payment

• Orders will be processed only after full payment has been successfully completed.
• Once an order is placed, customization details cannot be altered or canceled.

Delivery and Shipping

• We strive to deliver orders within the specified timeline; however, delays due to unforeseen circumstances such as courier issues or natural events are not our responsibility.

Order Placement and Payment

• To maintain brand consistency and recognition, Masaguva reserves the right to imprint the company’s logo and contact details on the back or appropriate sections of the customized products.
• This branding will be done in a manner that complements the design and aesthetics of the product. By placing an order with Masaguva, the customer acknowledges and agrees to this policy.

Media Sharing and Marketing Policy

• Masaguva retains the right to document and share videos and images of product creation and customization processes on its official website, social media platforms (including Instagram), and other promotional channels.
• These materials will highlight our craftsmanship and quality assurance while ensuring no personal customer information is disclosed. Customers agree to this policy upon confirming their order.

Returns, Refunds, and Replacements

• Replacements are only offered in cases of manufacturing defects or damage during transit.
• Customers must notify us within 7 days of receiving the product, providing clear evidence of the defect or damage.

Product Representation

• While we aim to display product images and colors as accurately as possible, variations may occur due to screen differences or printing processes.

Intellectual Property

• All content, images, and designs on our website are the intellectual property of Masaguva and cannot be copied, reproduced, or distributed without prior permission.

Privacy Policy

• Your personal information is collected and used in accordance with our Privacy Policy to ensure the security and integrity of your data.

Limitation of Liability

• Masaguva is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

Changes to Terms and Conditions

• Masaguva reserves the right to update or modify these terms and conditions at any time without prior notice. Customers are encouraged to review the terms regularly.

Contact Information

• For any queries, concerns, or issues, please contact us at [support@masaguva.com] or [+91 948 877 7081].

By using our website and services, you agree to these terms and conditions. Thank you for choosing Masaguva for your personalized Chairs.