Shipping And Return policy

Delivery and Shipping Policy

At Masaguva, we are dedicated to delivering your customized products promptly and efficiently. Please review our shipping and delivery policy below:

Shipping Timeframe

• Orders ship within 24 hours of confirmation.
• Delivery takes 1 to 7 business days, depending on your location and order specifications.
• Orders placed on weekends or public holidays will be processed on the next working day.

Order Processing

• Once your order is confirmed and payment is received, processing begins immediately.
• Products undergo customization and quality checks before being dispatched.

Tracking Your Order

• After dispatch, you will receive a tracking number via email or SMS.
• Use this tracking number to monitor your shipment status.

Delivery Address

• Ensure the delivery address provided is accurate and complete.
• Masaguva is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delivery Delays

While we aim to meet delivery timelines, delays may occur due to:

• Courier service issues
• Natural events (e.g., weather disruptions, strikes)
• Remote or restricted delivery locations

We will keep you informed about any delays.

Unsuccessful Deliveries

• If delivery is unsuccessful due to recipient unavailability or an incorrect address, additional charges may apply for re-delivery.

Note

• We provide a 7 -day hassle-free return and exchange policy from the date of delivery. Additionally, we offer reverse pick-up services. To initiate a return or exchange request through our website , a reverse shipment fee of Rs. 100 will apply. Please note exchange is applicable once per item.
• We will attempt to pick up the shipment once. If the courier company is unable to complete the pick-up, you will need to return the shipment to the company’s address yourself. Please note that reverse pick-up services are subject to availability based on your area’s pin code.
• Please return your product(s) in the same condition as they were received. If the products are returned in poor condition or show signs of use, a refund will not be issued.
• Please allow up to 7 days for the refund to be processed and for the amount to appear in your bank account.
• Shipping Charges are Non-Refundable
• Cancellations will only be possible if and till the order has not been dispatched from our warehouse.
• Promotional sale activity (discount) All sales are final. The purchases are not eligible for returns/refund/exchange.

Contact Us

For any shipping or delivery-related questions, please contact us at:

• Email: [support@masaguva.com]
• Phone: [+91 948 877 7081]

Thank you for choosing Masaguva. We look forward to enhancing your comfort experience.