1.WHAT IS MY RIGHT SIZE?
As Masaguva caters to the oversized fit, if you’re unsure about sizing, we recommend going one size down from your regular size. For example, if you normally wear an M, you can go ahead with an S with us. Once comfortable, you can always upsize if you prefer a looser look. It’s worth noting that our sizing chart is available on our website, which provides detailed measurements for each size to help you choose the perfect fit.
2.WHAT ARE THE CARE INSTRUCTIONS ON THE T-SHIRTS?
Machine wash works for all our tees. Air-dry. Avoid dry cleaning. Use cold water to avoid colour bleed & shrinkage. Do not iron the print directly.
3.WHAT ARE THE DELIVERY CHARGES?
ALL ONLINE ORDERS FROM MASAGUVA.COM ARE ELIGIBLE FOR FREE SHIPPING PAN- INDIA. INTERNATIONAL ORDERS HAVE AN ADDITIONAL CHARGE WHICH IS MENTIONED AT THE TIME OF CHECKOUT BASIS THE DELIVERY ADDRESS
4.WHEN CAN I EXPECT MY DELIVERY?
WE SHIP ALL ORDERS WITHIN 24 HOURS OF RECEIVING THEM, UNTIL SPECIFIED WITH A DATE OF SHIPPING (IN CASE OF PRE-ORDERS). PLEASE CHECK YOUR SPAM FOLDER IN CASE OUR EMAIL WAS REDIRECTED THERE. KINDLY ALLOW US 4-6 WORKING DAYS FOR YOUR ORDER TO BE DELIVERED. INTERNATIONAL ORDERS TAKE 5-10 WORKING DAYS TO GET DELIVERED.
5.WHICH COURIER DO WE USE ?
MOST OF OUR SHIPMENTS GET FULFILLED BY BLUEDART COURIER SERVICE WHICH IS THE FASTEST DOMESTIC COURIER SERVICE PROVIDER. FOR OTHER PINCODES, OUR SHIPPING AGGREGATOR MAKES SURE TO ASSIGN THE STRONGEST COURIER PARTNER TO SHIP YOUR ORDER AT THE EARLIEST.
6.WHY IS MY ORDER NOT SHIPPED AFTER IT IS CONFIRMED?
DUE TO LOGISTIC ISSUES OUT OF OUR CONTROL, THERE MAY OCCASIONALLY BE A DELAY IN SHIPPING YOUR ORDER. DO NOT WORRY AS WE ARE ONLY LOOKING TO FULFIL ALL ORDERS THAT ARE CONFIRMED.
7.HOW DO I CONFIRM MY ORDER STATUS?
YOUR ORDER WILL BEEN CONFIRMED WITH A 4 DIGIT ORDER NUMBER (EG: #5555). WE SHIP ALL ORDERS WITHIN 24 HOURS OF RECEIVING THEM, AND YOU SHOULD HAVE RECEIVED AN EMAIL FROM US WITH YOUR TRACKING INFORMATION AND ESTIMATED DELIVERY DATE. PLEASE CHECK YOUR SPAM FOLDER IN CASE OUR EMAIL WAS REDIRECTED THERE.
8.CAN I CANCEL OR AMEND MY ORDER?
ALL ORDERS ONCE CONFIRMED WITH AN ORDER NUMBER CANNOT BE CANCELLED. WE WILL LOOK TO FULFIL THIS ORDER AT THE EARLIEST. HOWEVER, YOU CAN MODIFY THE ORDER FOR SIZE OR PRODUCT PROVIDED THE ORDER IS IN THE ‘UNFULFILLED’ STATUS. ONCE THE AWB IS PRINTED FOR AN ORDER, THE CHANGES CANNOT BE MODIFIED. TO DO SO, SIMPLY DROP A EMAIL TO SUPPORT@MASAGUVA.COM IMMEDIATELY WITH YOUR ORDER NUMBER AND THE CHANGES TO BE MADE AND THE TEAM WILL HAPPILY ASSIST YOU.
9.CAN I CHANGE MY DELIVERY ADDRESS?
AMENDMENTS IN DELIVERY ADDRESS CAN BE MODIFIED PROVIDED THE ORDER IS IN THE “UNFULFILLED” STATUS. ONCE THE AWB IS PRINTED FOR AN ORDER, THE CHANGES CANNOT BE MODIFIED. TO DO SO, SIMPLY DROP AN EMAIL TO SUPPORT@MASAGUVA.COM IMMEDIATELY WITH YOUR ORDER NUMBER AND THE CHANGES TO BE MADE AND THE TEAM WILL HAPPILY ASSIST YOU.
10.HOW CAN I PAY FOR MY ORDER?
ONLINE PURCHASES: CAN BE DONE THROUGH THE FOLLOWING PAYMENT METHODS: CARD AND UPI. PLEASE NOTE THAT WE ACCEPT COD FOR ONLINE PURCHASES.
11.I HAVE RECEIVED A FAULTY/DAMAGED PRODUCT. WHAT DO I DO?
KINDLY DROP IN AN EMAIL TO SUPPORT@MASAGUVA.COM WITH THE ORDER NUMBER AS WELL AS PICTURES OF PROOF ON THE DEFECTS. ONCE CONFIRMED, OUR TEAM WILL SHOOT AN EMAIL BACK TO YOU MENTIONING THAT YOUR PRODUCT WILL BE RECALLED TO THE WAREHOUSE AND WILL SHIP A FRESH PIECE BACK TO YOU.
12.CAN I EXCHANGE AN ITEM?
WE HAVE AN EXCHANGE POLICY OF 7 DAYS FROM THE DATE OF RECEIVING THE PRODUCT FOR ONLINE ORDERS.TO PLACE RETURNorEXCHANGE@MASAGUVA.COM WITHIN 7 DAYS OF RECEIVING THE ITEM.
CATERING TO THE HYGIENE STANDARDS FOR OUR PRODUCTS; ALL THE EXCHANGES RECEIVED WILL GO THROUGH A QUALITY CHECK BY OUR TEAM AND WOULD BE FURTHER APPROVED/DECLINED FOR EXCHANGE. WE RESERVE THE RIGHT TO NOT ACCEPT A RETURN IF;
* THE PRODUCT/S ARE RETURNED AFTER USE.
* THE PRODUCTS ARE DAMAGED.
* THE PRODUCTS DO NOT HAVE ALL THE TAGS.
13.HOW LONG DOES IT TAKE FOR THE EXCHANGE TO TAKE PLACE?
ONCE WE RECEIVE THE RETURNED ITEM, YOU WILL BE INFORMED WITH A CONFIRMATION THAT WE WILL PROCESS THE EXCHANGE WITHIN 7-10 BUSINESS DAYS
14.CAN I RETURN THE PRODUCT FOR A REFUND?
WE HAVE A RETURN POLICY OF 7 DAYS FROM THE DATE OF DELIVERY THE PRODUCT RETURNorEXCHANGE@MASAGUVA.COM
